Reservations

Our Reservation desk is staffed Monday through Friday from 9am to 5pm, and Saturdays by appointment. A credit card is required for all Spa reservations. It is best to arrive 15 minutes prior to your scheduled time. Please call 631.424.9333 and one of our friendly spa concierges will assist you.

Late Arrivals

In order to remain on schedule for all of our clients, we must reduce your treatment time if you are late for your appointment. Treatment price will remain the same.

Payment

We accept Visa, MasterCard, Discover, and American Express, as well as cash. SilkMD accepts gift certificates and credits for purchases from our facility. Gift certificates must be redeemed at the time of service and should be presented to our concierge upon check-in.

Cancellation Policy
Our clients have busy lives, so our cancellation/rescheduling protocol is designed for maximum flexibility. At the same time, our aestheticians depend on us to protect the time and investment they put into clients. For that reason, we do charge a minimum of $30 as a cancellation fee if you do not notify us at least 48 hours in advance that you cannot make your appointment.

1. We ask that you guarantee your appointment against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings — just like you, we’d much prefer to have another guest take your place!
2. Guests are responsible for just $30 per hour of services reserved (or portion thereof), regardless of your reason for canceling. We simply charge the same low cancellation fee whether it’s a spontaneous weekend out of town or a case of the flu. We are unable to be flexible on this policy due to the overwhelming demand we have on our appointment slots.
3. This Flexfee is designed to provide partial compensation to our wonderful aestheticians who rely on us to manage their schedules and their careers.